FAQ
Frequently-asked questions about CARES
- Trouble Appointing to a Case
- 12-Hour Days and Activities
- Activities: Save vs. Save and Exit
- Activity Dates Warning
- Contact Information Changes
- Entering Dates
- Finishing Work on Another Office's Appointment
- Home Page Charts
- How do I Reopen Appointments?
- How do I respond to missed or late visits on the D&N Initial Visit Report?
- I can't click the Request Access button on another office's appointment
- Invoice Status: Paid
- New Activities on Draft Invoice
- No Appointments in Cases > My Appointments
- Not Receiving CARES Emails
- OCR-Contracted Case Consultants
- Passwords and Help Logging In
- Phone Number Changes
- Red Text on Invoice
- Saving a non-billable activity
- Steps Required for a New Office
- Substituting on a Case
- Tips After Requesting Access to an Appointment
- Twice-a-Year Active Users Notice
- What Can My OCR Staff Attorney See?
- What do the red icons on My Appointments mean?
- What if I find a Case Number Error?
- What is "Expense Amount" and why can't I use it?
- Where do I see or change case dates?
- Why am I getting emails on a closed appointment about a request for access?