If you see red text on your invoice (example pictured above), this indicates that OCR applied a "credit," or negative amount, to your invoice per OCR's Billing Policies & Procedures . Most often, this is for items on an earlier invoice such as amounts greater than the maximum 0.1 of data entry hours allowed to open a case. Credits must appear on later invoices and are subtracted from the grand total. Contact billing@coloradochildrep.org with questions.
Other red text on invoices may indicate Insufficient Funding.