Why is the Generate Invoice button disabled?

Only a Managing Attorney or Managing Case Consultant persona may click the blue Generate Invoice button in the upper right of the Invoicing > Invoices screen.  (No other persona--case-carrying attorney, paralegal, non-OCR-contracted case consultant, etc.--has this button or permission to create invoices.)  More on this

If you are a Managing Attorney/CC and the Generate Invoice button is grayed out or you cannot click on it, it is most likely for one of the reasons below:

• If you recently changed offices, OCR must enable invoicing in the new account only after you notify OCR that all of your invoicing is submitted in the previous office.  Complete or repeat the very last step of Steps Required for a New Office by notifying OCR ([e-mail]) that you are finished with the previous office.
  
  
• If you are a first-time contractor with the OCR, write to [e-mail] to explain that invoicing is disabled and ask to check on the status of your CARES account setup and financial paperwork.
  
  
• Have you overlooked any recent requests from OCR to supply information or return a message?  OCR may temporarily disable invoicing if your district liaison has made several attempts at contact and is waiting on important information from you.  You can always check in with any staff member at OCR if you're unsure.